Are you a passionate and driven individual with a strong background in customer success? EliteFit.AI is seeking a Customer Success Specialist to join our dynamic team! Your role will involve utilizing your skills in effective communication, product strategy, problem-solving, time management, and client relationship management to ensure the success of our customers.
Key Responsibilities:
1. Serve as the primary point of contact for EliteFit.AI customers, providing exceptional support and guidance throughout their journey.
2. Collaborate with the product team to develop and implement strategies that enhance the overall customer experience.
3. Proactively identify and address any customer issues or concerns, working diligently to find effective solutions.
4. Manage customer accounts, ensuring timely responses to inquiries and maintaining strong relationships.
5. Analyze customer data and feedback to continually improve our products and services.
6. Conduct regular check-ins with customers to assess their needs and ensure they are maximizing the benefits of our platform.
If you are a results-oriented individual with a passion for customer success and a drive to exceed expectations, we want to hear from you! Join EliteFit.AI and be a part of a team dedicated to revolutionizing the fitness industry.
EliteFit.AI is democratizing technology that has historically been available only to elite athletes and making it available to everyone - so that we can keep fit from the comfort and privacy of our homes! Our mission is to make the world a healthier place by making personal training affordable and accessible using AI. Join us in our vision to make EliteFit the world's largest online fitness platform.
We are a diverse, multicultural, profitable, early-stage, AI startup supported by the Singapore Government through Sports Singapore. In this role, you will have direct access to the most senior leaders of the company, who individually bring 20+ years of experience to you and EliteFit.AI.
