1. Customer Support: Respond to customer inquiries via phone, email, and chat to resolve issues promptly and professionally.
2. Product Guidance: Assist customers in understanding and selecting the best telecommunications plans to meet their needs.
3. Order Processing: Handle order entry and modifications accurately, ensuring timely processing and delivery of services.
4. Relationship Building: Develop and maintain positive relationships with clients to foster trust and loyalty.
5. Problem-Solving: Address and resolve customer complaints efficiently, escalating complex cases when necessary.
6. Collaboration: Work closely with the sales team to ensure smooth transitions and follow-ups on new customer acquisitions.
7. Knowledge Management: Stay updated on current product offerings, promotions, and changes in telecommunications services.
8. Performance Goals: Meet or exceed KPIs for customer satisfaction, response time, and issue resolution.
1. Candidate must be available to work from 11:30 pm - 7:30 am Indian Standard Time (as the company is based outside of India & their local work timings are 10:00 am - 6:00 pm Pacific Standard Time)
Other requirements
Skills and Requirements:
• Strong communication and interpersonal abilities.
• Problem-solving skills with a customer-first mindset.
• Familiarity with CRM systems and telecommunications services is a plus.
• Self-motivation and the ability to work effectively in a remote, autonomous environment.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,88,000 - 4,80,000 /year
Number of openings
2
About ShivLink Inc. (Surrey, Canada)
Here's a description for Shivlink Inc. that highlights its mission and expertise:
Shivlink Inc. is a leading telecommunications sales and marketing firm specializing in connecting Canadian consumers with top-tier telecommunications solutions. Partnering with prominent providers, we are committed to delivering exceptional service, tailored connectivity solutions, and seamless customer experiences. Our dedicated team leverages industry insights and market expertise to empower clients, drive growth, and establish lasting relationships across Canada. At Shivlink, we believe in bridging networks and building trust, ensuring that every connection counts.
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