The 'Order Processo'r is responsible for efficiently and accurately processing customer orders, ensuring timely delivery and exceptional service. This role involves coordinating with various departments, updating order records, and resolving issues related to orders. Attention to detail, organizational skills, and strong communication are critical for success in this role.
Key Responsibilities:
1. Order management
- Receive and process customer orders through various channels (email, online platforms, phone, etc.).
- Verify order details, including product availability, pricing, and customer information.
- Enter orders into the company's order management system with accuracy.
- Track the progress of orders and ensure timely fulfillment.
2. Customer service
- Respond promptly to customer inquiries regarding order status, delivery, and any concerns.
- Resolve order discrepancies, including incorrect, delayed, or missing items.
- Communicate proactively with customers about any delays or changes.
3. Coordination and collaboration:
- Work closely with the warehouse, shipping, and production teams to ensure accurate and timely order fulfillment.
- Coordinate with the sales team for order revisions or special requests.
- Monitor and follow up with suppliers or vendors for external order components.
4. Record keeping and reporting:
- Maintain up-to-date and accurate records of orders and transactions.
- Prepare reports on order status, customer feedback, and other metrics as required by management.
- Ensure all documentation complies with company policies and standards.
Altrone is a leading services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO, engineering, and R&D services. Over the years, we have demonstrated remarkable growth despite the economic downturn.
We bring IT and engineering services expertise under one roof to solve complex business problems for our clients. Leveraging extensive global off-shore infrastructure and a network of offices in Asia, North America, and Europe, we provide holistic, multi-service delivery in industries such as financial services, manufacturing, consumer services, public services, and healthcare.
