Operations Associate Job

AskIITians is an EdTech company based out of Noida and with a presence in over 10 countries. We provide innovative educational solutions to students globally, with a focus on academic excellence and personalized learning experiences. Our team is dedicated to helping students achieve their educational goals through technology and mentorship.

This is a full-time Operations Associate role at askIITians located in Delhi, India. As an Operations Associate, you will be responsible for overseeing daily operational activities, analyzing processes, handling customer inquiries, and ensuring smooth coordination between various departments.

Key Responsibilities:

1. Center operations: Manage day-to-day operations of the offline center, ensuring a seamless and efficient functioning of all activities.
2. Student support: Provide exceptional customer service to students and parents, addressing their queries, concerns, and requests promptly and professionally.
3. Class administration: Maintain accurate records of student attendance, performance, and progress, and generate relevant reports as required.
4. Resource management: Monitor and manage inventory, learning materials, and equipment to ensure availability and functionality.
5. Event coordination: Collaborate with the events team to organize and execute educational events, workshops, and seminars conducted at the offline center.
6. Quality assurance: Uphold high-quality standards by conducting periodic evaluations of processes, identifying areas for improvement, and implementing necessary enhancements.
7. Communication: Maintain effective communication channels with all stakeholders, including students, parents, faculty, and management, ensuring timely and accurate dissemination of information.
8. Compliance and safety: Ensure compliance with safety regulations and guidelines, implement security measures, and maintain a safe and secure environment for students and staff.
9. Process improvement: Continuously analyze operational workflows and propose innovative solutions to streamline processes, enhance efficiency, and optimize resource utilization is primarily on-site, requiring you to work closely with team members and stakeholders.
10. Faculty coordination: Assist in coordinating schedules, resources, and logistics for faculty members, ensuring smooth conduct of classes, workshops, and events.

Location: Gulf countries, Middle East Countries.

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