a. Customer Entry:
1. Greet and welcome customers as they enter the store, providing a warm, friendly reception.
2. Engage with customers to understand their specific needs and purpose for visiting the store, such as browsing interior design products or discussing project ideas.
3. Collect relevant customer information, including name and contact details, to facilitate smooth follow-ups and record-keeping.
4. Check the availability of sales associates who specialise in the customer's area of interest and coordinate to allocate the right associate.
5. Ensure a seamless transition to the designated sales associate, making sure customers receive prompt and personalized assistance.
b. Customer Shopping:
1. Guide the office staff to check with the customers if they would like to have any refreshments or support.
2. Keep an eye on the unattended customers and figure out ways to keep them engaged
3. Address any non-business related support (ordering food/cool-drinks, parking assistance, etc)
c. Customer Exit:
1. Confirm if the customer has placed an order, intends to place one in the future, or if there were any issues or dislikes about the visit.
2. Request feedback on their store experience to identify any areas for improvement.
3. Encourage satisfied customers to leave a Google review to enhance the store's online reputation, helping attract more clients.
We're on a mission to be India's largest tech company in the architecture, engineering, and construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform, aiding 10M+ businesses in the country. The founding team includes people from top management consulting firms and top colleges in India (like BCG, and IITB), and has worked extensively in the construction space globally. Funded by prominent global VCs, they are seeking to expand their team and hire across roles in technology, product, design, and content teams.
