As a 'Customer Care Executive' at Techtonic Solutions, you will be the first point of contact for our valued customers. Your role is crucial in ensuring that our clients receive exceptional service and support. Your effective communication skills will be key in resolving customer inquiries and concerns in a timely and professional manner.
Key responsibilities:
1. Providing excellent customer service through phone, email, and chat support
2. Understanding and addressing customer needs and concerns
3. Troubleshooting technical issues and providing solutions
4. Documenting customer interactions and resolutions in our CRM system
5. Collaborating with other departments to escalate and resolve complex issues
6. Taking ownership of customer concerns and following up to ensure satisfaction
7. Identifying and implementing improvements to enhance the overall customer experience
If you have a passion for helping others, excellent communication skills, and a strong technical aptitude, we would love to have you on our team. Join us at Techtonic Solutions and be a part of a dynamic and innovative company dedicated to providing exceptional customer care. Apply now and make a difference in the lives of our customers every day.
Annual CTC: ₹ 4,00,000 - 7,00,000 /year
The company provides IT services, typically end-to-end solutions through valuable strategy development, consulting services, and highly skilled engineering execution. Our goal is to help businesses succeed through cutting-edge digital transformation.
