As a 'Customer Care Executive' at our Software Solutions Hub company, you will be responsible for nurturing and maintaining strong client relationships to ensure customer satisfaction and retention. Your role will involve providing exceptional service and support to our clients, addressing their inquiries, resolving issues, and managing expectations effectively. You will serve as the primary point of contact for customers, acting as a liaison between them and our technical team to ensure timely resolution of any concerns.
Key Responsibilities:
1. Develop and maintain strong relationships with clients by understanding their business needs and providing personalized support
2. Proactively communicate with customers to address any questions, concerns, or feedback they may have
3. Collaborate with internal teams to troubleshoot and resolve customer issues in a timely manner
4. Ensure customer satisfaction by following up on service requests and ensuring timely resolution
5. Identify opportunities to upsell or cross-sell additional products or services to existing clients
6. Analyze customer data to identify trends and opportunities for improvement in service delivery
7. Provide regular reports and updates to management on customer feedback and satisfaction levels to drive continuous improvement in our customer care processes.
If you are a proactive and customer-focused individual with excellent communication skills and a passion for building strong relationships, we would love to have you join our team as a customer care executive!
Annual CTC: ₹ 4,00,000 - 7,00,000 /year
Software solutions Hub as name implies deals with all IT & software services our head office located at Mumbai.
