1. Work on customer interaction: Manage incoming calls, emails, chats, and tickets in a timely and professional manner.
2. Handle issue resolution: Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information by using the right methods/tools.
3. Work on problem-solving: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
4. Handle customer records: Maintain records of customer interactions, process customer accounts, and file documents.
5. Work on feedback collection: Gather customer feedback, identify service issues, and suggest solutions to improve customer satisfaction.
6. Work on knowledge sharing: Stay updated on product knowledge, services, processes, and other relevant information to better serve customers.
7. Work on team collaboration: Work closely with other departments to resolve customer issues and improve the customer experience.
It's one platform for all your campus recruiting needs. An end-to-end platform for sourcing, engaging, and hiring the right talent for the right opportunities. With us, colleges get 2x more presence among employers, and with just a few clicks, employers can now post jobs across dozens of colleges & universities.
