A successful admission counsellor excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings. As an admission counsellor, you will serve as the vital link between upGrad's potential learners and our admission counsellors. Your primary objective is to establish a meaningful connection with the learners, understand their requirements, and effectively arrange video counselling (VC) sessions with our admission counsellors.
Key responsibilities:
1. Engage with assigned leads and promptly initiate contact through the auto-dialer system.
2. Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
3. Build rapport, and credibility and establish trust with leads through effective communication and active listening.
4. Schedule video counselling (VC) sessions with admission counsellors for qualified leads.
5. Coordinate schedules and ensure smooth communication between leads and admission counsellors to facilitate the enrolment process.
6. Maintain accurate records of lead interactions and follow-up activities in the CRM system.
Key performance indicators:
1. Minimum 300 minutes of talk time over calls per day.
2. Schedule/book 5 video counselling (VC) sessions per day.
3. Connect with a minimum of 80% of your leads each day.
4. Meet and exceed weekly revenue targets consistently.
Note: The above KPIs are indicative and will vary based on the business vertical.
1. Those who are from or open to relocate to Gurgaon, Noida and neighboring cities
Basic eligibility criteria:
1. Graduates or postgraduates.
2. Excellent communication skills & problem-solving skills.
3. Must be comfortable working in a target-based consultative sales role.
4. Excellent verbal communication skills.
5. Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
6. Ability to persuade learners toward attending the video counseling (VC) session to ultimately influence their enrolment decisions.
7. Basic proficiency in MS Office Suite.
Annual CTC: ₹ 3,40,000 - 3,50,000 /year
In 2015, our founders recognized that the rapidly evolving industry required professionals to continually upskill, as many halt their learning after entering the workforce. This observation led to the formation of upGrad, aimed at positively impacting the lives of working professionals by enabling them to upskill while managing their jobs. We strive to provide quality education to the future workforce through our undergraduate and postgraduate programs, ensuring that online learning is as interactive as a traditional classroom setting.
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