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Escalation Desk Process Manager Job

Actively hiring

Escalation Desk Process Manager

Wehire Talent Solutions

Navi Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1-5 years

1-5 years experience

Apply By

15 Nov' 24

Posted 3 weeks ago

Job

Be an early applicant

About the job

Key responsibilities:

1. Handle and resolve complex customer issues.
2. Work with various departments for effective solutions.
3. Keep customers updated on their case status.
4. Record details of escalated cases for future reference.
5. Identify patterns in escalations to suggest improvements.
6. Support and train frontline staff on complex issue handling.
7. Ensure consistent escalation processes.
8. Monitor and enhance satisfaction levels.
9. Provide insights and metrics on escalated cases.
10. Continuous Improvement: Engage in initiatives to improve processes and service quality.

Skill(s) required

Effective Communication English Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Only Navi Mumbai candidates can apply

2. Candidates should have international BPO experience

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

5 days a week Cab/Transportation facility

Number of openings

About Wehire Talent Solutions

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Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.

Activity on Internshala

Hiring since May 2021

373 opportunities posted

35 candidates hired