1. Platform Management & Optimization:
Manage product listings, descriptions, images, and prices across Amazon, Blinkit, Zepto, Flipkart, and other assigned platforms.
Optimize listings with SEO-friendly keywords and attractive visuals to enhance visibility and conversion rates.
Ensure that product details comply with platform standards and are regularly updated to reflect the latest offerings.
2. Inventory & Order Management:
Track and maintain accurate inventory across platforms to prevent stock outs or overselling.
Coordinate with the inventory and logistics teams to fulfil orders efficiently and minimize delays.
Monitor stock levels and collaborate with the procurement team for timely replenishments.
3. Customer Service Coordination:
Respond to customer queries, reviews, and feedback on each platform, ensuring a positive customer experience.
Coordinate with the customer service team to address any escalations or refunds in a timely manner.
4. Campaigns & Promotions:
Plan, implement and manage promotional campaigns, discounts, and special offers across platforms.
Analyze the effectiveness of promotional strategies and provide recommendations for optimization.
5. Data & Performance Tracking:
Monitor sales performance, traffic, and conversion rates for each platform.
Generate and analyze reports on key performance indicators (KPIs) to identify growth opportunities.
Provide insights on platform-specific trends, customer preferences, and competitor strategies.
6. Platform Compliance & Relationship Management:
Ensure compliance with each platform's policies and guidelines to avoid penalties or account restrictions.
Maintain strong relationships with platform account managers and leverage their support for platform-specific issues and best practices.
7. Technical Troubleshooting & Maintenance:
Work with internal and external technical teams to resolve any platform issues, such as payment processing, listing errors, or order discrepancies.
Proactively address any potential issues that may impact the user experience or operational efficiency on each platform.
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