Customer Support Specialist (Voice Process) Job

Key responsibilities:

1. Customer support: Handle inbound calls to assist customers with their inquiries, complaints, and service requests
2. Data entry: Accurately enter customer information and transaction details into the company's database
3. Problem resolution: Resolve customer issues efficiently by understanding their needs, providing accurate information, and escalating when necessary
4. Product knowledge: Maintain up-to-date knowledge of company products, services, and procedures to effectively assist customers
5. Documentation: Maintain detailed and accurate records of all customer interactions and transactions
6. Quality assurance: Adhere to company policies and procedures to ensure a high standard of service and customer satisfaction
7. Team collaboration: Work closely with team members and supervisors to ensure seamless service delivery and achieve team goals
8. Continuous learning: Participate in ongoing training and development programs to enhance skills and knowledge

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