Customer Service Executive Job

Key responsibilities

1. Interact with customers via phone, email, and live chat to address inquiries and resolve issues.
2. Provide personalized assistance to ensure customer satisfaction and retention.
3. Update customer accounts and maintain accurate records of interactions.
4. Collaborate with other departments to escalate and resolve complex customer issues.
5. Identify opportunities to improve customer experience and provide feedback to management.
6. Stay up-to-date on company products and services to effectively assist customers.
7. Demonstrate exceptional communication skills and professionalism in all interactions.

10