Customer Service Associate Job

Actively hiring
Customer Service Associate

Gurgaon, Noida, Delhi

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 ₹ 3,00,000 /year
Experience
1 year
1 year experience
Apply By
5 Dec' 24
Posted 1 week ago
Job

About the job

Key responsibilities:

1. Resolve customer queries, complaints, or requests on a daily basis
2. Build and maintain productive relationships with customers, communicating daily professionally and courteously.
3. Gather valuable customer feedback and collaborate with product, sales, and marketing teams to improve our offerings.
5. Escalate complex customer issues to relevant stakeholders for timely resolution.
6. Measure the quality of queries based on the effectiveness of solutions provided.
7. Track the number of queries handled to ensure productivity and efficiency.
8. Engage in cold calling to reach out to potential clients and promote our products/services.

Skill(s) required

English Proficiency (Spoken) Hindi Proficiency (Spoken) MS-Excel
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Minimum of 1 year of work experience in customer support or a related field.

2. Impeccable communication skills, both verbal and written.

3. Patience and the ability to handle challenging customer interactions.

4. Experience with CRM tools is a plus.

5. Basic proficiency in Excel/Google Sheets.

6. Active listening skills to understand customer needs.

7. Empathy towards customers to ensure a positive customer experience.

8. Strong email writing skills.

Salary

Annual CTC: ₹ 3,00,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

2

About Wellversed Health Private Limited

Wellversed is a marketplace with specific diet regimes enabling the wellness journeys of millions of Indians. It is a simple, one-stop solution for wellness brands to reach the right consumers and quickly scale across e-commerce sales channels. The Wellversed approach does not require people to change their existing dietary patterns and desires in order to conform to the low-carb regime. The complete product offering allows people to keep eating what they enjoy the most and still reap numerous health benefits of a natural low-carb paradigm. Wellversed was founded in 2018 by Stanford Biodesign alumni and is backed by seasoned investors like the legendary cricketer Yuvraj Singh and Jubilant Foodworks.
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Hiring since November 2022
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