Telecaller Job (Remote)

Key Responsibilities:

1. Handle 150-200 incoming customer calls per day and provide accurate, satisfactory answers to their queries and concerns.
2. Assist with troubleshooting and resolving customer issues.
3. Maintain detailed and accurate records of customer interactions.
4. Collaborate with the team to identify and suggest areas for improvement.
5. Provide feedback on processes and customer experiences to help improve our service.

Requirements:

1. Comfortable with rotational shifts and rotational week offs.
2. Own a laptop and have a stable Wi-Fi connection along with a separate business number
3. Excellent communication and interpersonal skills.
4. Hindi & English (Read, write & understand) is mandatory.
5. Strong problem-solving abilities and a customer-focused mindset.
6. Ability to handle stressful situations calmly and efficiently.
7. Basic computer skills and familiarity with CRM software is a plus.
8. A proactive attitude and eagerness to learn.

What we offer:

1. Gain hands-on experience in customer support.
2. Work in a supportive and collaborative environment.
3. Opportunities for professional development and mentorship.
4. The job will on a Full-time devotion basis (9 hours shift)
5. Potential for future full-time employment based on performance.

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