Quality Analyst Job

Actively hiring
Quality Analyst

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year
Experience
1-2 years
1-2 years experience
Apply By
4 Dec' 24
Posted 2 weeks ago
Job

About the job

Key responsibilities:

1. Monitoring calls (conduct call audits to ensure adherence to company standards)
2. Assess call agents' performance based on established metrics
3. Provide actionable feedback to improve performance & enhance customer satisfaction
4. Prepare detailed reports on audit findings & trends
5. Collaborate on process improvements for better growth
6. Ensure compliance with standards
7. Regular check on hygiene

Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation.

Skill(s) required

Effective Communication English Proficiency (Written) Report Writing
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Should have good verbal & written communication skills

2. Should have proficiency in Microsoft Office

3. Should have at least 6 months of experience in quality or sales

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

3

About Internshala

Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.

Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.

You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.
Activity on Internshala
Hiring since January 2020
338 opportunities posted
94 candidates hired
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