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Quality Analyst - BPO Job

Actively hiring

Quality Analyst - BPO

Zigsaw Consultancy

Kochi

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,20,000 ₹ 3,00,000 - 3,20,000 /year

Experience

1 year(s)

1 year(s) experience

Apply By

22 Mar' 25

Posted 3 weeks ago

Job

30 applicants

About the job

Key responsibilities:

1. Evaluate required samples (BAU/Hygiene/Adhoc. etc.) as defined in MSA/client or internal Quality SOP/Process requirement.
2. Provide coaching/feedback for all evaluated samples within 48 hours (excluding
WO/Leaves & ndash QE/CSO)
3. Identify opportunity areas and work towards improving the process by giving real-time input to the business.
4. Utilizing quality assurance tools software and systems to track analyze and manage quality-related data evaluations and performance metrics efficiently.
5. Ensuring compliance with regulatory requirements industry standards and company policies in all quality assurance activities and evaluations.
6. Appear for PKT designed by client team/internal teams & achieve the given threshold.
7. Attend all applicable call calibrations for the month & achieve the variance threshold as designed for the process.
8. Meet process Quality scores targets for aligned span (Internal/external & ndash as agreed in MSA/clients/RnR monthly Targets)
9. Provide inputs to increase CSAT/NPS as applicable for the process.
10. Work on improvement of CSOs categorized under BQ for his/her aligned span.

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Skill(s) required

Effective Communication Malayalam Tamil Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Graduate in any relevant field.

2. Excellent communication and presentation skills (English & Hindi fluency)

3. Strong interpersonal skills with the ability to connect with employees at all levels.

4. Must be knowing English, Malayalam, or Tamil.

Salary

Annual CTC: ₹ 3,00,000 - 3,20,000 /year

Number of openings

About Zigsaw Consultancy

Website

Recruitment has been a complex problem in the 21st century. With our entry into the startup era, both employees and organizations have become more dynamic, complicating matters further. We acknowledge that previous attempts in this space have often fallen short. Nevertheless, we are confident in our efforts. Our vision is simple: to facilitate an effortless job search for seekers and connect employers with the best-fit candidates.

At Zigsaw, we are spearheading a revolution. We are building an open community to support job seekers and employers in your city. Ultimately, this initiative aims to reduce unemployment and contribute to your city's prosperity. While our resources are freely available for all to use, most of our team members work on a voluntary basis.

Activity on Internshala

Hiring since May 2014

15 opportunities posted

569 candidates hired