We are looking for a dynamic and skilled individual to join our team as a Voice Process Executive at WNS Global Services. As a part of our team, you will be responsible for handling customer inquiries and providing exceptional service through effective communication. Your proficiency in spoken English will be vital in ensuring customer satisfaction and resolving issues efficiently.
Key Responsibilities:
1. Answering incoming calls and addressing customer queries in a professional manner.
2. Providing information about products and services to customers.
3. Resolving customer complaints and escalating issues as needed.
4. Maintaining accurate records of interactions with customers.
5. Following communication scripts and guidelines to ensure consistency.
6. Upselling products and services to customers when appropriate.
7. Meeting or exceeding performance targets and goals set by the company.
If you have excellent communication skills, a passion for customer service, and the ability to think on your feet, we want to hear from you! Join us at WNS Global Services and take your career to new heights. Apply now!
WNS is a leading global business process management (BPM) company. It offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including banking and financial services, healthcare, insurance, manufacturing, media and entertainment, consulting and professional services, retail & consumer packaged goods, telecom and diversified businesses, shipping and logistics, travel and leisure and utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has over 27,020 professionals across 34 delivery centers worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, the UK, and the US.
