Order Fulfillment and Logistics Coordination:
Ensure timely and accurate order fulfillment.
Coordinate with logistics partners to manage deliveries and resolve any related issues.
Act promptly to address and resolve delays or issues in customer deliveries.
Customer Query Management:
Handle and respond to customer queries efficiently to enhance satisfaction.
Returns Minimization:
Develop and implement strategies to minimize product returns through proactive customer communication and quality assurance.
Quality Control (QC):
Oversee product inspections and quality checks to ensure items meet company standards before shipment.
Inventory Monitoring:
Track and maintain optimal inventory levels to prevent shortages or overstock situations.
Collaboration on Key Projects:
Work closely with the founders on strategic projects and new initiatives to ensure smooth operations and drive company growth.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel