1. Install, configure, and maintain computer hardware, systems, and networks
2. Diagnose hardware and software problems, and provide solutions
3. Serve as the primary point of contact for client queries and concerns
4. Build and maintain strong client relationships to ensure customer satisfaction
5. Provide remote and on-site support to resolve client issues promptly
6. Provide support for software installations, updates, and configurations
7. Troubleshoot and resolve software conflicts and performance issues
8. Work closely with the software development team to escalate any software bugs or issues
9. Effectively communicate technical information to both technical and non-technical clients
10. Document and report on client issues, resolutions, and future action plans
11. Prepare and present reports on support activities to the management
12. Travel to client locations, both within and outside Mumbai
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or a related field
2. Strong knowledge of computer hardware and assembly
3. Proficiency in troubleshooting both hardware and software issues
4. Excellent client management and communication skills
5. Ability to work independently and handle multiple client queries
6. Strong problem-solving abilities and attention to detail
7. Experience in customer support or IT helpdesk roles
8. Knowledge of networking principles and peripheral devices
9. Ability to work under pressure and meet deadlines
Location:
The candidate must be willing to work from our Bhayander office.
Daten & Wissen is a customized artificial intelligence solutions provider working on some of the state-of-the-art technologies to convert it into a successful business run. The company was incorporated last year in Mumbai. It was established to enter the world of artificial intelligence, innovate and help clients leverage the power of AI to increase their business. It is a DPIIT-recognized startup and also an NVIDIA Inception startup partner.
