As a front office supervisor at Rakshrey Enterprises Pvt Ltd, you will be responsible for ensuring smooth operations at the front desk while providing excellent customer service. Your English proficiency in both spoken and written communication will be crucial in handling inquiries, complaints, and requests from both guests and employees.
Key Responsibilities:
1. Supervise and coordinate front desk activities, including check-ins, check-outs, and reservations
2. Train and mentor front desk staff to deliver exceptional service and resolve issues efficiently
3. Maintain a clean and organized front desk area, ensuring compliance with company policies and procedures
4. Handle guest inquiries and complaints professionally and promptly, striving to exceed expectations
5. Assist in creating and implementing strategies to improve overall customer satisfaction and retention
6. Monitor and maintain inventory of office supplies, ensuring availability for daily operations
7. Collaborate with other departments to ensure seamless communication and coordination for optimal guest experience.
If you are a proactive and detail-oriented individual with a passion for hospitality and excellent English proficiency, we invite you to join our team and contribute to our success in providing top-notch service at Rakshrey Enterprises Pvt Ltd.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Salary during probation: ₹12,000 - 13,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 2,00,000 - 2,16,000 /year
Perks
Free snacks & beverages
Number of openings
2
About Rakshrey Enterprises Pvt Ltd
Regenta & Royal Orchid Hotels is one of India's fastest-growing hotel brands. It operates 5 and 4-star hotels, serving discerning business and leisure travelers. One of India's foremost chain hotel brands, Regenta & Royal Orchid successfully operates 3600 rooms and several famed restaurants in 50+ hotels across 35 locations in India's luxury, upper mid-market, and budget hotel categories. The brand enjoys the patronage of more than 2,20,000 loyalty members. Royal Orchid is listed on the Bombay & National Stock Exchanges (BSE & NSE) and is governed by an independent board of eminent directors.