We're looking for an empathetic and communicative individual to join our customer experience team.
Key Responsibilities:
1. Handle customer queries across multiple channels (calls, chat, WhatsApp, email, and social media)
2. Provide prompt and accurate responses to product-related questions.
3. Track deliveries, and handle return/exchange requests.
4. Maintain customer communication records and follow up when needed
5. Coordinate with the internal team to resolve customer issues
6. Create and maintain a positive customer experience throughout their journey
1. Those who are from or open to relocate to Mohali and neighboring cities
1. Excellent communication skills in both Hindi and English (written and verbal)
2. Strong empathy and patience in handling customer concerns
3. Good understanding of social media platforms
4. Ability to work independently and make sound decisions
Annual CTC: ₹ 2,00,000 - 2,20,000 /year
We're a digital-first e-commerce company based out of Mohali that focuses on selling spiritual goods.
