1. Inbound Call Handling: Respond to inbound calls from customers inquiring about various insurance products, claims, policies, and services.
2. Customer Inquiry Management: Provide accurate information about insurance plans, terms, premiums, and coverage, and assist with policy modifications, renewals, and cancellations.
3. Issue Resolution: Handle customer queries and issues related to claims, billing, policy updates, and other insurance-related concerns, ensuring that they are resolved promptly and satisfactorily.
4. Customer Retention: Identify opportunities to cross-sell or up-sell additional products and services, fostering customer loyalty and satisfaction.
5. Documentation: Maintain accurate records of customer interactions, ensuring all information is logged appropriately in the system.
6. Feedback Collection: Actively listen to customer feedback and escalate issues that require further attention or support from higher management.
7. Compliance & Regulations: Ensure compliance with industry regulations and company policies while handling customer interactions.
8. Collaboration: Work closely with other teams, such as claims and underwriting, to address customer needs and provide a seamless experience.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Hiring Squad is an executive search company headquartered in Mumbai. With national reach, availability & talent, we are an agency offering quality recruitment services & are capable of attracting the best talent for your organization. We have a leadership team with a combined experience of over 30 years in staffing/recruitment, training, HR services, outsourcing, and consulting. Our aim is to achieve customer delight through a combination of process excellence, quality frameworks, and service delivery innovation leading to the delivery of unmatched business value for our clients.
