1. Provide exceptional customer support and assistance to users of our Tally software resolving issues and answering queries promptly and effectively.
2. Utilize your deep knowledge of Tally to guide customers through software
functionalities, troubleshoot technical problems, and ensure smooth software
operations.
3. Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.
4. Collaborate with cross-functional teams to identify and escalate software bugs,
suggesting Improvements and enhancements to our development team for a seamless user experience.
5. Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.
6. Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall
experience.
7. Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.
Software@Work India Pvt. Ltd. is an established software solution provider for the past 32 years. We focus on offering business software solutions to SMEs and our current offerings include the best business apps, including Tally and ERPNext . With over 20,000 customers like Mercedes Benz, Tata Teleservices, Samsonite, Tata Motors, Accenture, Dun & Bradstreet, and Morgan Stanley, we take a solution-selling approach to customers in helping them use software technology to manage their businesses.
Our focus has always been on providing off-the-shelf software solutions designed specifically for small-to-medium enterprises (SME) and distributed enterprise markets. Both our divisions, Tally.ERP 9 Solutions (https://www.sawindia.com/ ) and SoftwareHunt are dedicated to helping customers find the right business software solutions.
