Customer Service Associate Fresher Job

Key responsibilities:

1. Respond to customer inquiries promptly and professionally.
2. Handle inbound calls
3. Provide clear, concise, and accurate information to customers.
4. Identify and understand customer problems or requests.
5. Provide solutions, escalate issues when necessary, and ensure customer satisfaction.
6. Follow up with customers to ensure that their concerns were addressed.
7. Offer details about products or services, including features, benefits, and usage.
8. Assist with product selection or troubleshooting for the customer.
9. Guide customers through using the company's website or other digital services.

Skills:

1. Good English communication
2. Must be a graduate
3. Ok with night shifts
4. Immediate joiner

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