1. Handle customer inquiries through phone, email, or chat with excellent communication skills.
2. De-escalate and resolve challenging situations with professionalism and a positive attitude.
3. Use CRM software or customer service tools to log interactions and manage customer data.
4. Apply strong problem-solving skills to address customer issues proactively.
5. Collaborate with team members to ensure effective resolution of customer concerns.
6. Provide timely and accurate responses to customer inquiries, maintaining a high level of customer satisfaction.
Skill(s) required
English Proficiency (Spoken)Hindi Proficiency (Spoken)