The main function of this role is to assist customer in purchasing jewellery online in our own website through chat, call and email. This role requires person to collaborate with both customers & internal teams on product enquiry, after sales service like order queries, feedback and complaints.
Key Responsibilities:
1. This role is focused towards generating sales online for the company by offering best possible jewellery to customer
2. Responsible for inbound/outbound prospect calls and convert them into sales.
3. Responsible to handle chat online and help customer in jewellery buying journey
4. Work on two key metrics Increase Sales and Customer Satisfaction
5. Should have or ready to learn jewellery as a category and calculations
6. Adhering to processes and quality standards
1. Candidates with minimum 2 years of experience.
1. Customer support experience
2. Online sales experience
3. Good English communication skills
4. Customer service experience
Annual CTC: ₹ 2,70,000 /year
Malabar Group was founded in 1993 by a team of enterprising entrepreneurs, led by the visionary genius of Mr. M P Ahammed when he explored beyond his immediate circle in the agri-corp industry to establish a jewelry trading company in a historical city called Kozhikode. Since then, keeping alive the golden spirit of the brand, the Group has remained constant, in its successful forays nurtured by expertise, vision, and guidance, into a formidable business conglomerate. The HQ (headquarters) of Malabar Group located in Kozhikode shines bright as a beacon of success for an empire built on trust, teamwork, and goodwill.
