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Call Quality Analyst Internship

Actively hiring

Call Quality Analyst

Internshala

Gurgaon

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 18,000 /month

APPLY BY

27 Dec' 24

200 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Monitoring calls (conduct call audits to ensure adherence to company standards).
2. Assess call agents' performance based on established metrics.
3. Provide actionable feedback to improve performance & enhance customer satisfaction.
4. Prepare detailed reports on audit findings & trends.
5. Collaborate on process improvements for better growth.
6. Ensure compliance with standards.
7. Regular check on hygiene.

Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 27th Nov'24 and 1st Jan'25

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Should have good verbal & written communication skills.

2. Should have proficiency in Microsoft Office.

3. Previous experience in sales or quality analysis is a plus.

Perks

Certificate Informal dress code 5 days a week

Number of openings

About Internshala

Website

Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.

Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.

You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.

Activity on Internshala

Hiring since January 2020

343 opportunities posted

96 candidates hired

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