As a Chat Support Agent, I provided top-tier customer service through live chat, ensuring swift resolution of queries and creating a positive customer experience. I consistently met or exceeded performance targets related to response time, customer satisfaction, and first-contact resolution.
Key Responsibilities:
Customer Interaction:
Managed and resolved customer inquiries via live chat efficiently, with an average response time of under 1 minute.
Handled a daily volume of 60-80 chats, offering solutions to customers' product inquiries, troubleshooting, and general support.
Proactively engaged customers in a friendly and professional manner to deliver a seamless chat experience.
Issue Resolution:
Diagnosed customer issues and provided appropriate solutions or escalated to relevant teams when necessary.
Followed up with customers to ensure complete resolution and satisfaction, achieving a 95% first-contact resolution rate.
Assisted in tracking recurring customer issues and provided feedback to the technical team for system improvements.
Customer Satisfaction:
Consistently maintained high customer satisfaction scores (CSAT), achieving an average of 4.8/5.
Showed empathy and understanding while addressing customer concerns, resulting in improved customer retention.
Quality and Compliance:
Adhered to company chat protocols, ensuring compliance with communication guidelines and policies.
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st Sep'24 and 26th Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe.
