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Chat Process Support (Non Voice) Internship

Actively hiring

Chat Process Support (Non Voice)

Genpact India Private Limited

Kolkata

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 14,000-19,000 /month

APPLY BY

15 Nov' 24

913 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Provide resolution to maintain standards of quality.
2. Review content and provide resolution based on prescribed guidelines.
3. Recognize trends and patterns and raise issues timely.
4. Provide insights to help improve the support to the users.
5. Maintain a thorough understanding of processes and policies.
6. Provide excellent customer service to our customers via chat.

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written) Problem Solving

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 25th Sep'24 and 15th Nov'24

3. are available for duration of 3 months

4. have relevant skills and interests

Other requirements

1. Any graduate (except law) can apply (freshers are eligible).

2. Effective probing skills and analyzing/understanding skills.

3. Problem-solving skills with a customer-centric approach.

4. Must be able to work on a flexible schedule (including weekend shift work).

Perks

Certificate

Number of openings

100

About Genpact India Private Limited

Genpact is a global professional services firm that emerged from General Electric in 1997, becoming independent in 2005. Headquartered in New York City, it specializes in digital transformation, technology, and business process management. Genpact offers services such as finance, accounting, supply chain management, analytics, and digital solutions across diverse industries like banking, healthcare, and retail. Utilizing advanced technologies, including AI and machine learning, Genpact helps clients worldwide enhance operational efficiency, customer experiences, and drive innovation.

Activity on Internshala

Hiring since July 2024

6 opportunities posted

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